Refund policy

# Returns, refunds & more

We do not accept return requests due to the nature of materials and the usage of the products - Also we would like our customers to be ensured of the hygiene of the product as these are for little kids and hence do not take any products back unless there is a transit damage.

 Baby products like rattles, swaddles, balls are also not returnable.

Requests placed after 24 hours of receiving are unfortunately non-refundable and non-exchangeable.

• Returns & Refunds:
  • We do not offer returns and refunds. 
  • If any items from the delivered order are missing or damaged, please contact us within 24 hours of receiving the item to request a replacement.
  • Any purchase made during our sale period is non-refundable and non-returnable, except in cases of transit damage. If your item arrives damaged during transit, please reach out to us in the pre mentioned time period for us to take action on the same as its on case to case basis for sale period.
  • Please be aware that we are unable to accept returns or provide refunds for any damage to the product's packaging during transit. 
• Replacement: We will not entertain any replacement request for the reasons mentioned above. 
• For any further information, please contact us s99023281@gmail.com or call us on +916267288719

3.1 Cancellation Policy

In case you want to cancel an order, please email s99023281@gmail.com or call us on +916267288719 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall it. 

Stuff Tree toys reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.

If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer's side, any extra costs incurred by us for re-delivery will be claimed from the customer.

3.2 Returns Policy 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. :)

If the product is damaged

In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to s99023281@gmail.com within 24 hours of receiving the product.  We can offer you replacement, repair, or refund.

• If you choose to get a replacement, we will pick up and replace the product free of cost.
• If you choose to get a refund instead of a replacement for a defective/damaged product, we will be able to issue a voucher to be used on the website. 
• Also, the voucher will be shared once we receive the product back in our warehouse. So the whole process can take anywhere between 5-10 days of the request being received. 
• If the product is repairable, we are happy to help you with that at no additional cost. You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made. 

 

Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.

Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us. We do not offer reverse pickups outside India.